About this data collection and processing notice
NOTICE: Please read this notice carefully as it contains important information about how we collect and process personal information about you.
Callidus Software Inc., doing business as CallidusCloud, together with its affiliates, which includes subsidiaries and entities that Callidus Software Inc. operates (collectively, “CallidusCloud,” “we,” or “us”) is committed to protecting your privacy and the personal information collected and processed about you.
By visiting and using CallidusCloud’s website, mobile site, and/or applications (together, the “Site”), registering to use our services offered through the Site, or providing your personal information to us at our corporate events (the “Services”), you understand that you will be subject to the terms set forth in this notice (“Data Use Notice”).
This Data Use Notice describes how we collect information about you, what we do with that information, and also what controls you have over that information in relation to your use of our Site and Services. Your information will be held and managed by CallidusCloud, acting either as a data controller, or, if you are a customer or end user of CallidusCloud, as a data processor.
Throughout this Data Use Notice we use ‘plain English’ summaries which are intended to give you guidance about what each section is about. Please click the link below to learn more about:
How we collect your information:
This section gives you more information about what information we collect about you and how we collect it, whether we collect it directly from you or other sources.
When using our Site or the Services, we may collect and process the following information about you:
Information provided directly by you
Information about you collected from other sources
We may collect information about you when using the Site and/or our Services:
How we use your information:
Information is collected for the purposes stated in this Data Use Notice and will not be further processed in a manner that is incompatible with those purposes.
We will collect and use your information as described in this Data Use Notice and as permitted by applicable laws, including in circumstances where it is necessary: (i) to provide or fulfill Services requested by or for you; (ii) for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into such a contract; (iii) for compliance with a legal obligation to which we are a subject; (iv) to pursue our legitimate interests; or (v) where you have given us your express consent.
We collect and use your information for the following purposes:
We may share your information with:
California Do Not Track Disclosure
We are committed to providing you with meaningful choices about the information collected on the Services that is shared with third parties, and that is why we provide the opt-out choices set forth in this Data Use Notice. However, we do not recognize or respond to browser-initiated Do Not Track (“DNT”) signals, in part because no common industry standard for DNT has been adopted by industry groups, technology companies, or regulators, nor is there a consistent standard of interpreting user intent. We take privacy and meaningful choice seriously and will make efforts to continue to monitor developments in these areas.
Public Forums, Refer a Friend, and Customer Testimonials
We may provide bulletin boards, blogs, or chat rooms through the Services. Any information you submit in such a forum may be read, collected, or used by others who visit these forums. We are not responsible for the information you choose to submit in these forums. We are not responsible for the privacy policies or the content of such sites.
You may elect to use our referral program to inform friends about the Services. When using the referral program, CallidusCloud requests the friend’s name and email address. CallidusCloud will automatically send the friend a one-time email inviting him or her to visit CallidusCloud’s websites. CallidusCloud does not store this information. CallidusCloud posts a list of customers and testimonials on CallidusCloud’s websites that contain information such as the names and titles.
CallidusCloud obtains the consent of the individuals concerned prior to posting such information or testimonials.
Transfer of information overseas:
You have the right to know if and where your information may be transferred. This section provides information on the existence of transfers of your information by us.
The personal information about you that we collect is sent to and stored on secure servers located as noted below or in the systems of the third parties that we use, where applicable. Such storage is necessary in order to process the information.
CallidusCloud Server locations include:
Sacramento, CA – US
Ashburn, VA – US
Chicago IL – US
Personal information may be transferred by us to the third parties mentioned in the circumstances described above (see Sharing your information), which may be situated outside the European Economic Area (EEA) and may be processed by our staff operating outside the EEA.
Standard Contractual Clauses
We will take all steps reasonably necessary to ensure that it is subject to appropriate safeguards, such as relying on a recognized legal adequacy mechanism which may include by entering into EC approved standard contractual clauses relevant to transfers of personal information (see http://ec.europa.eu/justice/dataprotection/internationaltransfers/transfer/index_en.html) and that it is treated securely and in accordance with this Data Use Notice.
EU-U.S. Privacy Shield
CallidusCloud has self-certified under the EU-U.S. Privacy Shield framework set forth by the U.S. Department of Commerce and the European Union. Please click here to view our Privacy Shield Notice. For more information on the EU–U.S. Privacy Shield, please visit the U.S. Department of Commerce’s Privacy Shield website here.
The security of your information is important to us. This section describes the basics of the types of measures we put in place to protect your information.
We have appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access and maintain data security of, and to use correctly, the information we collect online. These safeguards vary based on the sensitivity of the information that we collect and store. We have implemented procedures designed to limit the dissemination of your information to only such designated staff as are reasonably necessary to carry out the stated purposes we have communicated to you.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our website and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
This section explains how long we will retain your personal information for following termination of our commercial relationship and the reasons for retention.
We will only keep your information as long as it remains necessary for the identified purpose(s) for which it was originally collected and for up to eight (8) years afterwards or otherwise permitted by local laws, or as required for our business operations or by applicable laws.
We may need to retain certain personal information even once a customer account has been closed or deleted to enforce our terms, for fraud prevention, to identify, issue or resolve legal claims and/or for proper record keeping purposes. We may also retain a record of any stated objection by you to receiving our updates for the purpose of ensuring we can continue to respect your wishes and not contact you further. For example, if you request to stop receiving emails from us, we will retain your email address for use on an email “suppression list” to ensure you do not receive further emails, as requested.
All retained information will remain subject to the terms of this Data Use Notice. If you request that your name be removed from our databases, it may not be possible to completely delete all your information due to technological and legal constraints.
This section provides details about your rights in relation to your personal information.
You may ask us to:
Please note that we may be required to ask you for further information in order to confirm your identity before we provide the information requested.
If you remain unhappy with a response you receive you can also refer the matter to your data protection supervisory authority (see http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm).
Linked sites and advertisements
The Site or Services may contain links to third-party websites. We are not responsible for the privacy practices or the content of those third-party websites. Any information you provide via those services is subject to the applicable third party privacy policies and is not covered by this Data Use Notice.
Our Sites and Services do not target and are not intended to attract children under the age of 13. CallidusCloud does not knowingly solicit personal information from children under the age of 13. Should we learn or be notified that we have collected information from users under the age of 13, we will immediately delete such personal information. If you are under 13 in your country of residence, please ask your parent or guardian to provide their information for you.
Your California Privacy Rights
California law permits users who are California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their personal information (if any) for their direct marketing purposes in the prior calendar year, as well as the type of personal information disclosed to those parties. If you are a California resident and would like to request this information, please provide a written acknowledgement that you are a resident of California and address your request to:
4140 Dublin Blvd., Suite 400
Dublin, CA 94568
Attn: Marketing Department
How you can access and update your information
You may review and update certain user profile information by logging in, as applicable, to the relevant portions of the Site or Services where such information may be updated, or by contacting email@example.com.
Changes to this Data Use Notice
CallidusCloud reserves the right to change this Data Use Notice from time to time. Please check this page periodically for changes. If we make any material changes to this Data Use Notice we will notify you before they take effect either through the Site or by sending you a notification. Any such material changes will only apply to personal information collected after the revised Data Use Notice took effect.
Have additional privacy questions or need further info? This section is about how to contact us.
If you have any questions, comments, or concerns regarding this Data Use Notice or CallidusCloud’s privacy practices, they may be submitted via email to firstname.lastname@example.org, or in writing by addressing your inquiries to:
4140 Dublin Blvd., Suite 400
Dublin, CA 94568
Attn: Data Protection Officer
© 2018 Callidus Software Inc.
This Policy was last modified on February 12, 2018.