Support and Subscriptions

Go into Production with Confidence when OrientDB has your Back

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License Apache 2
license
Commercial
license
Commercial
license
Embedded, Remote and In-Memory Storage
Studio Visual Tool and Console Tool
High Availability Replication, Sharding and Fail-over
Standards: SQL, Blueprints, Gremlin, Pipes, SparQL
OrientDB Enterprise License
Quick Priority Issue Resolution with SLA
10/5 Production Support
Business days and hours**
24/7 Production Support
Round-the-clock**
No Charge

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2 Hours Activation Guaranteed***

1 Core: $2,500 USD – yearly

1 Core for Startups* – $1,250 USD Yearly

Minimum Initial purchase of 6 Cores

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2 Hours Activation Guaranteed***

1 Core: $3,125 USD – yearly

1 Core for Startups* – $1,600 USD Yearly

Minimum Initial purchase of 6 Cores

Support Only (unlimited Cores) on the OrientDB AWS Cloud Service: $15,000 USD Yearly

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If you’d like to pay via wire transfer, or if you need additional licenses ask for a quote.

The Support on the Cloud applies to any OrientDB Enterprise Edition servers you buy through the Cloud Marketplace. If you want to use OrientDB Enterprise Servers without using the OrientDB official image on the Cloud Marketplaces, you have to buy the standard support for on-premise.

We gladly work with OEMs on distribution friendly licenses and offer discounts for large deployments. For more information, please ask for a quote.

You may also apply for startup discounts of 50%. Startups are defined as companies created not more than 2 years ago with less than 20 employees and maximum $1.5M in annual revenue or funding.

* VAT 20% is applied only to individuals or companies based in the UK. In all other cases, VAT services are subject to the reverse charge. VAT to be accounted for by the recipient as per article 196 of Council Directive 2006/112/EC.

** SLA depends on issue priority, look at the support policy for more information.

*** 2 Hours Activation Guaranteed only with Online Payment considering during Business Days & Hours, GMT timezone.

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